FAQ

General Questions

Paws of London provides customised pet care services including: dog walking, doggy daycare, dog boarding, car sitting, puppy training and pet transport. We offer services to cover everything you need. Whatever the reason, you can count on us!
We are based in SW10, and we also cover the following areas of London: Chelsea, Kensington, Knightsbridge, Belgravia, Pimlico, Fulham, Westminster...
Yes of course, we have a comprehensive pet business insurance, including key cover.
Just contact us in your preferred way (email, text, WhatsApp, phone) and let us know your requirements, so we can get back to you with more details. Send email to info@pawsoflondon.co.uk or our phone number is 0749 6666 270.
Please let me know if your dog has any behavioural or health issues. Has he ever bitten people or other dogs? Also some details like age, what he likes / doesn't like, etc.
We understand that plans change. Please let us know by text, email or phone call as soon as possible. With notice of more than 24 hours, you receive a full refund, otherwise the missed walk will we be charged at the full rate.
We will call you immediately to discuss the situation and to sort out the best plan of action.
Yes, all dogs must be fully vaccinated, except if you have a puppy and you need visits to him/her.

Payment Questions

Our preferred method of payment is cash and bank transfer, however we can accept Paypal, Credit/Debit Cards, and even Bitcoin.
All fees are to be paid either in advance or on arrival of a scheduled visit.

Dog Walking Questions

We have two type of packages: one of them is individual, it is perfect for dogs who need more attention or who doesn't like to walk with others. We also provide group walks, where we are walking with maximum 3 dogs at a time. This is perfect for socialisation, so the dogs can be friends easily.
It depends on your dog and your requirements. Generally we walk your dog in the neighbourhood, visiting his/her favourite places. We use sidewalks whenever possible, and avoid busy streets and intersections. Also we often visit parks like the Hyde Park, so the dogs have more free space to run.
Our dog walks are either 30 minutes or 1 hour long. We never cut the the time.
Most of our clients feel comfortable sharing a set of keys with us, so we can collect and drop-off your dog even if you are not home. Your key will always be kept in a safe and secure place.
Yes, regular exercise is vital for your dog’s wellbeing. Dogs need walks in any weather conditions! 🙂
If you have more than one dog in your household, we can walk them together upon request. We give discount for additional dogs from the same home. Just enquire about the total price.
We usually walk our dogs on-leash. To ensure the safety of your dog, we don't recommend any off-leash activities in the streets of London. However if you want, we often visit dog friendly parks, where your pup can run off-leash.

Doggy Daycare Questions

You can if you want, but don't need. For your convenience, our price includes pick-ups and drop-offs at a pre-arranged time.
Generally we can pick up your dog between 8am and 10am, and drop-off between 4pm and 6pm, but we try to be flexible about it.
Your dog will have plenty of activities including playtime and walking, socialising with our other guests and with us, also plenty of rest.
Generally no. Some dogs are just not suited to a daycare environment. We accept only friendly dogs.
Yes we do, however there is an additional £10 charge on weekends and double charge on public holidays.
Please visit our doggy daycare page for more information!
Of course not! We spend extra time socialising shy dogs so that they may fully enjoy their day. Our guests will receive attention, exercise, and love they need. You dog could be much more confident after spending time with us.

Dog Boarding Questions

Yes, we ask you to provide food, bedding, or any other items, favourite toys their pet may require on their stay. However we are equipped with dog beds and toys. We can feed your pup with premium, grain free dry food (Canagan) for an optional fee.
Of course, please visit our dog boarding page for more information!
Dogs live in the moment and as soon as you are out of sight, your pets are distracted by the activities we provide them. Your dog is constantly stimulated by new smells, sounds, sights, activities and new doggy friends. Their holiday will be much the same as yours and they will be very happy to see you when you get back.

Pet Sitting Questions

No, for dogs we require at least two visits per day and at least one visit per day for cats. We don't skip days.

Do you have a question that you couldn’t find here? Send it to info@pawsoflondon.co.uk